Returns registration

Client Service

Registration of a return

Personal data

Title:
First name*
Name*

address

Street*
House number*
ZIP CODE*
City*
Country*
Address suffix
E-Mail*
Telephone number

Returned items

Order number* The order number consists of 9 letters, which we have sent you by e-mail after completing your order, you can also find it in your customer account or on your invoice.
Item number(s)* You can find the article number on your invoice or in your customer account under "Order history".
Reason for the return*
Message
Upload file Choose file File types: pdf|png|jpg|jpeg|zip You can only upload one file. A zip file must be created to upload multiple files.

Cookie name	Provider	Purpose	Expiry
cookiesplus	shop.hoyerhandel.com	Stores your cookie preferences.	1 year
PrestaShop-#	shop.hoyerhandel.com	This cookie helps keep user sessions open while they are visiting a website, and help them make orders and many more operations such as: cookie add date, selected language, used currency, last product category visited, last seen products, client identification, name, first name, encrypted password, email linked to the account, shopping cart identification.	480 hours

Cookie name	Provider	Purpose	Expiry
collect	Google	It is used to send data to Google Analytics about the visitor's device and its behavior. Track the visitor across devices and marketing channels.	Session
r/collect	Google	It is used to send data to Google Analytics about the visitor's device and its behavior. Track the visitor across devices and marketing channels.	Session
_ga	Google	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	2 years
_gat	Google	Used by Google Analytics to throttle request rate	1 day
_ga_#	Google	Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit.	2 years
_gd#	Google	This is a Google Analytics Session cookie used to generate statistical data on how you use the website which is removed when you quit your browser.	Session
_gid	Google	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	1 day

Client Service

Our Contacts:

Payments:

Return Policy:

Registration of a return